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Privacy Policy
Raptor 77 Casino operates under licences issued by the Philippine Amusement and Gaming Corporation (PAGCOR) and the Government of Curaçao (GC), providing regulatory oversight for its gaming platform.
Information we may collect
The information handled by an online casino may vary depending on how you use the website and the services available to you. We collect information that you provide directly, information created when you use your account, and certain technical information received from your device or browser. We try to collect information that is reasonably necessary for operating the website, providing services and meeting our responsibilities.
Account and contact information
When you register or update an account, we may handle details such as your name, date of birth, residential information, contact details, login information and account preferences. We may also keep records of communications with you, including questions, complaints, requests and information provided to customer support. This helps us operate your account, respond to enquiries and maintain accurate records.
Verification and identity information
To verify identity, eligibility or account ownership, we may request information or documents such as identity documents, proof of address or other information relevant to account checks. We may also process information used for age checks, security reviews, responsible gambling processes and anti-fraud or anti-money laundering controls. These checks help protect players, the website and the integrity of transactions.
Payment and transaction records
We may handle records about deposits, withdrawals, wagers, gaming activity, account balances, payment methods and related transaction information. Payment information may be processed by payment service providers or other authorised service partners. We do not necessarily receive or store complete payment card details where those details are handled directly by an external payment provider.
Technical, device and usage information
When you use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, referring pages, approximate location information and records of interactions with website features. We may also use security logs and similar information to maintain website performance, investigate unusual activity and protect accounts.
How we use information
Personal information is used for purposes connected with providing and managing casino services. The information we handle may be used to create and administer your account, process transactions, provide customer support and communicate with you about your account or the website.
- To register, verify and maintain your player account.
- To confirm identity, age, eligibility and account ownership.
- To process deposits, withdrawals and other account transactions.
- To carry out security, anti-fraud and risk-management checks.
- To detect, investigate and prevent suspicious, unlawful or prohibited activity.
- To provide support, respond to requests and resolve disputes or complaints.
- To operate, maintain, test and improve the website and its features.
- To understand general website use and improve the player experience.
- To send service messages, account notices and other important operational communications.
- To send marketing communications where permitted and where you have provided the required permission.
- To meet legal, regulatory, accounting, tax, reporting and responsible gambling obligations.
- To establish, exercise or defend legal rights and protect the safety and security of people and services.
We may combine information from different sources where this is reasonably necessary for these purposes. We will not use personal information for unrelated purposes unless permitted or required by applicable requirements, or where you have been informed and have given any consent that is needed.
Marketing choices
If you agree to receive promotional communications, we may use your contact details to send information about website services, offers or updates. You can withdraw consent to marketing at any time by contacting support@raptor77casino-online.best. You may also use an unsubscribe option included in a marketing message where one is available. Even after marketing consent is withdrawn, we may still send essential service or account communications.
Sharing, security and storage
We may disclose information to service providers and professional advisers that help operate the website and provide related services. These parties may include payment and transaction providers, identity and verification services, technology and hosting providers, customer support tools, security providers, analytics providers and professional advisers. They should only handle information for authorised purposes and in accordance with appropriate confidentiality and security requirements.
Information may also be disclosed where necessary to comply with a legal or official request, respond to a valid process, investigate suspected fraud or unlawful activity, protect the rights and safety of players or others, or support the operation and enforcement of website terms. If the website or related services are reorganised, transferred or combined with another service, information may be handled as part of that process, subject to applicable privacy requirements.
Security measures
We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Security measures may include access controls, authentication processes, monitoring, encryption or similar safeguards where appropriate. No website, internet transmission or electronic storage system can be guaranteed to be completely secure, so you should use a strong password, keep login details confidential and contact support promptly if you suspect unauthorised account activity.
Retention of information
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, transaction and communication records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with our procedures.
International handling
Some service providers may store or process information in countries outside Australia. Where information is handled overseas, reasonable steps may be taken to use suitable providers and protect information in accordance with applicable privacy requirements. The location and handling arrangements may depend on the services used and may change as website systems and providers are updated.
Cookies and similar technologies
Raptor 77 Casino may use cookies, pixels, local storage and similar technologies. These technologies are small data files or signals that help a website remember settings, keep sessions operating, understand general usage and support security. Some may be necessary for account access and core website functions, while others may help with performance, analytics, preferences or marketing.
Cookies may collect information such as a device or browser identifier, pages visited, session activity, preferences and approximate usage patterns. They generally do not contain your complete payment details. Information collected through these technologies may be combined with other website information where reasonably necessary for the purposes described in this policy.
You can manage, restrict or delete cookies through your browser settings. If you disable certain cookies, some website features may not work correctly or may require you to enter information again. Browser controls differ, so refer to your browser provider's instructions for further information. Cookie choices do not necessarily remove information that has already been collected or stored for account, security or legal purposes.
Your privacy rights and requests
Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These may include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion where retention is no longer necessary or required, and withdrawing consent to marketing communications.
- Access: ask for a copy of personal information associated with your account or a description of how it is handled.
- Correction: tell us about information that is inaccurate, incomplete or out of date and ask for it to be corrected.
- Deletion: ask us to delete information where there is no continuing reason or legal requirement to keep it.
- Marketing consent: withdraw permission for promotional communications at any time.
To exercise these rights or make a privacy request, contact support@raptor77casino-online.best. Please provide enough information for us to understand your request and, where necessary, confirm your identity and account ownership. We may ask for additional information before releasing or changing personal information so that we do not disclose information to an unauthorised person.
Some requests may be limited or refused where information must be retained, where disclosure would affect the privacy or rights of another person, where the request would prejudice security or fraud controls, or where another permitted exception applies. If a request cannot be completed in full, we will aim to explain the relevant reason. We may also need to retain a record of the request and our response.
Updates to this policy
We may update this Privacy Policy when our services, systems, providers or privacy practices change. The updated version will be made available on the website and will apply from its stated effective date or, where no date is shown, from publication. You should review this page periodically. Continuing to use the website after an update may indicate that you have read and understood the revised policy.